Pros
some flexibility to work from home at times like sickness or snow storm decent pay start with 3 weeks vacation BT offers workshops and mentoring to help you learn new skills shadowing other departments/teams for possible cross training or jump is nice Portsmouth office is in a great location, close to highways and places to eat during lunch hours are a little flexible if you have appointments CEO Rob Eberle is fantastic, gives great advice, easy to talk to, and takes the time to talk to you. There is also a "Straight to the CEO" link where you can message Rob and he reads them all and replies, very involved
Cons
benefits aren't as great now as when I started, employee price is higher, copays higher. long hours with no OT if you aren't in a phone queue job, bad work/life balance there are some higher up employees who are hard to work with, depending on your department, lots of throwing lower employees under the bus in order for them to look good in front of the customer