Don't work in their support teams and don't buy their products - Production Support Engineer Bottomline Employee Review

Most of their products are extremely old, there is zero product documentation available for customers or support teams, communication and cooperation between teams is hostile, improving the products and the customer's support experience is an afterthought for decision makers, the support directors and managers are non-technical and clueless, the practices and systems used to support customers are far below industry standards, the support experience for the support person and the customer is overall a frustrating and massively inefficient process.