Cautionary Tale for Mental Health Providers - Nurse Practitioner Brave Health Employee Review

Working at Brave Health has been one of the most frustrating and disheartening professional experiences I’ve had. The level of micromanagement is extreme, and the leadership is disconnected from the day-to-day realities of clinical work. Providers are constantly forced to admit patients who are clearly not appropriate for telehealth or psychiatric care without proper evaluation. We are also pressured to complete intakes for patients on multiple controlled substances, even when it’s known they won’t be admitted, just so the company can bill for the visit. It feels unethical and exploitative. Therapists are leaving the company in waves. Patients often cycle through 3–4 therapists in a year, which is damaging for continuity of care and traumatic for people already seeking help. Instead of addressing this turnover, Brave eliminated meetings where we used to raise concerns — essentially silencing providers altogether. Posting questions in our internal chats is viewed as “complaining,” and leadership quickly shuts it down or contacts you privately to discourage you from speaking up. The EHR is a disaster. If you call out sick for two days, and had 20 patients scheduled each day, you’re expected to manually go in and delete each autogenerated note. That’s 40 notes, with a conservative estimate of 3 minutes per note — 2 full hours of unpaid admin time — just to clean up their system’s mess. But don’t expect any support or flexibility: admin time is not given, and leadership doesn’t care how unreasonable these expectations are. The new therapist-turned-MM lead has no understanding of what med management entails and is trying to force therapy workflows and policies onto psychiatric providers. We have far more responsibilities — ordering labs, medications, prior authorizations, and managing high caseloads daily — yet are still expected to complete lengthy therapy-style treatment plans that should not fall under our scope. It’s clear she doesn’t understand the difference, and it’s making a bad situation worse. Brave Health has become a revolving door because of poor leadership, unrealistic expectations, and blatant disregard for provider wellbeing. Any positive reviews you see are often written by management or coerced out of staff under pressure. If you’re considering working here, think twice — the job looks good on paper but quickly becomes unsustainable in practice.