Pros
Some good reasons to work at Alliance Data are: The people they have as Customer Care Reps The space (very positive colors on the wall so it doesn't feel like a call center) They're the "best company you never heard of" and like to keep it that way. They offer an onsite cafe, with fitness classes and paid weight watchers meetings. They are very involved in the community, March was Harvesters, April is March of Dimes, etc. Different teams handle different calls, for example one team handles calls up until 8 pm CST, at which time calls for the night basically cease (one or two here and there for the whole floor) so you're getting paid to sit there and do nothing, or you can VTO (Voluntarily take Time Off, unpaid of course.) and go home before your shift ends.
Cons
They don't value their employee's. They make like they do, but behind the scenes you can ask anybody and they'll tell you they don't. For instance, when I began working for Alliance Data and found out the hourly rate of others in my training class I brought to HR's attention that I had more experience and whatnot and they offered to negotiate a better rate with me, so long as I denied another job opportunity and as soon as I had done so at the request of an HR rep, they changed their minds. Flash forward to 8 months in the future and while you're given 72 hours of PTO for 6 months of the year, and another 72 for the remaining half of the year (to be bid on at the beginning of each portion) they don't give you sick days, or leave, and if you so happen to be in a car accident they will deny paying you and instead take ALREADY SCHEDULED AND APPROVED time off to cover the time that you're out for the aforementioned reason. Flash Forward another 2 months, and keep in mind they are still undervaluing you, still depreciating you, you are passed up for a promotion that was all but promised to you because of how much you're been contributing to the company and its successes, for somebody that was hired off the street. If there's one thing this company can't do, it's value your current employee's, and not play the favoritism game.
