Pros
Training was beneficial and lasted 4 weeks. Benefits and vacation/sick time was offered at a reasonable time of employment. Nice facility with some perks......assistance if your car wouldn't start or if your tire went flat while at work. Cafe was okay with reasonable prices but if you work later hours or weekends not available.
Cons
Took between 80-120 calls per day with no break in between calls. There seemed to be a revolving door with call center associates because dealing with the screaming and irate customers on a daily basis is very taxing. Management VERY aggressive with listening to your phone calls and not so kind with their "observation" of your calls. They speak of a bonus offered but to make the cut for this supposed bonus is basically out of reach. Having to ask or sometime plead to use the restroom during your time on the phone could get tiresome and exhausting. The pay starts at $14.05 per hour with a shift differential if you work weekends. If you do not mind being told when to eat, use the bathroom and can handle being told EVERYTHING to do during the day maybe this company is for you. VERY political, you have to learn to work the system and the people very quickly, I would suggest day one and learn to network VERY quickly or you will be just another forgotten number. Be ready to be screamed at and cursed out during 50% of your calls.
