It’s a job - Anonymous employee Brightree Employee Review

2.0
Jul 7, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Competitive benefit package Constantly changing work so it’s never boring Great co-workers Laid back culture (for the most part) You learn a lot

Cons

This used to be a great place to work but it has shifted downward over the years. Current Management is incompetent, disconnected, unprofessional and lacks ethics and integrity-they constantly beating down the people that do the work and are only out for their own interests. People are always on the defensive and rightly so because they have been beat down for so long they are accustomed to defending themselves. Operations are too lean, they put too much on us workers but then brag about how profitable they are- if one person leaves or gets sick it causes a major rift because of the already overwhelming work load. For this being a technology company internal operations are extremely antiquated and cumbersome. No work/life balance whatsoever - you are expected to always be available which just adds to the already stressed environment. There used to be some really great managers and directors here but most have jumped ship or have been let go...I can’t help but feel like this ship is sinking.

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5.0
Jan 27, 2026
Recommend
CEO approval
Business Outlook

Pros

This company is really big on helping and supporting each other.

Cons

You learn as you go! But they are supportive in the learning process.

2.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and one a cent increase towards the end of the year not a dollar but cents

Cons

It has become about hitting sales than actually fixing the internal issues within the company no it’s not a sales job but they actually give you a number that you must uphold and make everytime your on call so everytime a patient say no to supplies it’s like they want you to forcefully harass them on call and state the reason on why they should order never mind that folks in this economy on living to paycheck, can’t afford their insurance payment, or are out of job still don’t matter you have to make sure to let them know why it’s important to order plus with them not being able to keep people they have their offer overtime everyday while policing PTO it’s ridiculous handbook say you have two weeks in advance but since they can’t retain enough people now it’s gotten to the point t you must request PTO a month sometimes even three months you’ll either get denied or approve for partial which in your place on a waitlist it’s crazy sometimes I need mental days off cause this job does take you there especially with the rude callers and dumbfounding management also there’s no room to advance only way is to be a team leader and that’s the only way to get advanced other than that if you don’t wanna be a team leader, you’re stuck being in the same role that you were when you first got hired which sucks

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