Customer and Employee oriented company with opportunities for personal and professional growth. - Product Specialist Brightree Employee Review

5.0
Sep 16, 2013
Recommend
CEO approval
Business Outlook

Pros

Brightree is a fast paced customer service driven company. The team of employees, including management are truly a team. Someone is always willing to help you with questions or just be a sounding board for ideas. If you are a motivated team player that takes pride in your work and believes that customer service is the key to success, then Brightree would be a great career path for you.

Cons

I do not really consider this a con but Brightree is a fast paced company with high expectations of it's employees. Your hard work will pay off but you must be responsible, self motivated and accountable.

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Brightree Response
11y
Regarding the "Advice to Management" comments: you can be assured that we'll keep the opportunities coming. Since the industry we work in constantly changes, our customer's needs change as well. There will be no sitting still here! We have an excellent Product Management team that pays attention to the customer and industry news, and effectively communicates customer insight back to the organization.

Explore other reviews about Brightree

5.0
Jan 27, 2026
Recommend
CEO approval
Business Outlook

Pros

This company is really big on helping and supporting each other.

Cons

You learn as you go! But they are supportive in the learning process.

2.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and one a cent increase towards the end of the year not a dollar but cents

Cons

It has become about hitting sales than actually fixing the internal issues within the company no it’s not a sales job but they actually give you a number that you must uphold and make everytime your on call so everytime a patient say no to supplies it’s like they want you to forcefully harass them on call and state the reason on why they should order never mind that folks in this economy on living to paycheck, can’t afford their insurance payment, or are out of job still don’t matter you have to make sure to let them know why it’s important to order plus with them not being able to keep people they have their offer overtime everyday while policing PTO it’s ridiculous handbook say you have two weeks in advance but since they can’t retain enough people now it’s gotten to the point t you must request PTO a month sometimes even three months you’ll either get denied or approve for partial which in your place on a waitlist it’s crazy sometimes I need mental days off cause this job does take you there especially with the rude callers and dumbfounding management also there’s no room to advance only way is to be a team leader and that’s the only way to get advanced other than that if you don’t wanna be a team leader, you’re stuck being in the same role that you were when you first got hired which sucks

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