Work Hard, Rise to the Challenge - Anonymous employee Brightree Employee Review

5.0
Nov 25, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to work! Brightree has grown by leaps and bounds over the years, which provides lots of room to grow. I enjoy all the people I work with and accomplishing goals as a team. Work is never boring as we look for ways to improve our customers' experiences -- from new services or products, to new training methods, both internal and customer training, to assisting the customers with the latest challenge the are facing in their businesses. Yes we push each other and our managers push us, to provide solutions - and we rise to new levels of personal performance. We also take time to play where we can, and we do that with the same 'go for it' attitude.

Cons

With continuous growth, we are sometimes like a gawky teenager whose growth in different areas is not synched up. We get out of synch, seem to lose our communication channels, and it sometimes feels like we must reinvent the wheel. Not atypical of a growing company, I think, just challenging at times.

avatar
Brightree Response
11y
There is a consistent theme to the reviews: great place to work...growth opportunities...taking care of the customer...high levels of performance... About that "gawky teenager" comment - it might be true, but it's really not bad because it's just part of the journey. Years ago we were a start-up. Today we can look back on what got us here, and forward, to more innovative solutions for our customers. (You survived your teenage years didn't you?! )

Explore other reviews about Brightree

5.0
Jan 27, 2026
Recommend
CEO approval
Business Outlook

Pros

This company is really big on helping and supporting each other.

Cons

You learn as you go! But they are supportive in the learning process.

2.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and one a cent increase towards the end of the year not a dollar but cents

Cons

It has become about hitting sales than actually fixing the internal issues within the company no it’s not a sales job but they actually give you a number that you must uphold and make everytime your on call so everytime a patient say no to supplies it’s like they want you to forcefully harass them on call and state the reason on why they should order never mind that folks in this economy on living to paycheck, can’t afford their insurance payment, or are out of job still don’t matter you have to make sure to let them know why it’s important to order plus with them not being able to keep people they have their offer overtime everyday while policing PTO it’s ridiculous handbook say you have two weeks in advance but since they can’t retain enough people now it’s gotten to the point t you must request PTO a month sometimes even three months you’ll either get denied or approve for partial which in your place on a waitlist it’s crazy sometimes I need mental days off cause this job does take you there especially with the rude callers and dumbfounding management also there’s no room to advance only way is to be a team leader and that’s the only way to get advanced other than that if you don’t wanna be a team leader, you’re stuck being in the same role that you were when you first got hired which sucks

See reviews by: Helpful|Rating|Date|All