Great culture, leadership and strategy - Director Brightspeed Employee Review

5.0
Feb 15, 2023
Recommend
CEO approval
Business Outlook

Pros

Competitive Pay Remote work opportunities Inclusive environment Strong Internal Communication Growing Company Strong Company Investment in providing a great product and great service experience

Cons

There are growing pains - this is a start-up and some processes don't exist or are getting established Inherited a bad reputation from the previous service provider - CenturyLink didn't invest in product and service upgrades - building company reputation will be an uphill climb

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Brightspeed Response
3y
Thank you for taking the time to share your experience working at Brightspeed so far! We are working hard to continue to improve the customer experience and we appreciate employees like you who are helping us in that effort!

Explore other reviews about Brightspeed

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job with no pressure.

Cons

Gets a little crazy not knowing whats going on some time.

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Many of the employees have been working together for a long time, most of them came from the initial merger between Lumen Technologies and Brightspeed. The general feel is good between peers and the friendships are great.

Cons

The company has terrible leadership and has treated merger employees as if we we were not a part of the company, even though we were the ones that stood up the new brand. Micromanaging leaders, they dont' trust or empower and caused a lot of friction by not backing employees. All values were lost in the merger.

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