Brightspeed Is Great - Network Implementation Specialist Brightspeed Employee Review

5.0
Jul 11, 2023
Recommend
CEO approval
Business Outlook

Pros

This company is all about customer service, and they really mean it. I've worked for other companies that say they care about customer service but that wasn't true.

Cons

They are still new so they have a lot to figure out. They are working things out quickly, though.

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Brightspeed Response
2y
Although it appears you are no longer working with us, we really appreciate you sharing your views on our commitment to customer service! Providing excellent customer service is core to everything we do and we will continue to improve.

Explore other reviews about Brightspeed

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job with no pressure.

Cons

Gets a little crazy not knowing whats going on some time.

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Many of the employees have been working together for a long time, most of them came from the initial merger between Lumen Technologies and Brightspeed. The general feel is good between peers and the friendships are great.

Cons

The company has terrible leadership and has treated merger employees as if we we were not a part of the company, even though we were the ones that stood up the new brand. Micromanaging leaders, they dont' trust or empower and caused a lot of friction by not backing employees. All values were lost in the merger.

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