Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (18) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 22 reviews)); "Great Benefits and 401k" ((in 22 reviews)); "85% are remote People are great!" ((in 20 reviews)); "Work Life balance is great" ((in 12 reviews)); "direct management was great." ((in 10 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 10 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

What are the top reviewed Brightspeed locations?

Charlotte , Raleigh , Kansas City , Austin , Charlottesville , Columbia , Fayetteville , Orlando , Rolla , Dallas , Columbus , Denver , New Orleans , Philadelphia , North Charleston , Toms River , Burlington , Foley , Decatur , Boise , Chicago , Minooka , Jefferson City , Missouri City , Wentzville , West Plains , Cornell , Denmark , Tulsa , Wallace

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Brightspeed

Brightspeed reviews

Excellent, Innovative Company That Puts People First - Analyst Brightspeed Employee Review

5.0

Oct 23, 2023

Analyst

Recommend

CEO approval

Business Outlook

Pros

- Genuinely makes an effort to put people first, values each person's input and feedback. - Leadership desires to create an efficient, innovative work environment that is welcoming and values different perspectives and backgrounds. - Exceptional pay and benefits package. - Top-notch, transparent, and visionary executive leadership team. - Beautiful HQ offices with many perks and amenities. - Remote or hybrid/remote schedules for flexibility and work/life balance.

Cons

- Not necessarily a "con", but it's a start-up that just celebrated its first year anniversary, and there are some hiccups and obstacles that comes with a start-up which can be frustrating, but these issues are already being ironed out. - The hiring process leaves a little to be desired. The recruiter has the final say about who to hire rather than the department manager, which is quite backwards and sometimes results in unnecessary confusion for the candidate and the department manager.

Brightspeed Response

Thank you for your detailed feedback. It sounds like there was some confusion regarding the hiring process, as the hiring manager (and not the recruiter) always makes the hiring decision. If you need more clarification, please feel free to reach out to your recruiter or HR representative. Thanks!

Explore other reviews about Brightspeed

5.0

Jun 16, 2026

Osp engineer ii

Recommend

CEO approval

Business Outlook

Pros

Good job with no pressure.

Cons

Gets a little crazy not knowing whats going on some time.

1.0

Jul 2, 2026

Senior sales operations consultant

Recommend

CEO approval

Business Outlook

Pros

Many of the employees have been working together for a long time, most of them came from the initial merger between Lumen Technologies and Brightspeed. The general feel is good between peers and the friendships are great.

Cons

The company has terrible leadership and has treated merger employees as if we we were not a part of the company, even though we were the ones that stood up the new brand. Micromanaging leaders, they dont' trust or empower and caused a lot of friction by not backing employees. All values were lost in the merger.

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Excellent, Innovative Company That Puts People First - Analyst Brightspeed Employee Review

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