Wouldnt ask for more - Technical Support Analyst Brightspeed Employee Review

5.0
Oct 24, 2023
Recommend
CEO approval
Business Outlook

Pros

This is a positive and uplifting place to work. Everyone is friendly and responsive even when tasked with heavy burdens. People care and it shows. Great work environment and supportive teams and Managers and Directors all the way down the line. I also see room for expansion and growth within the company. Also, remote work, need I say more?

Cons

It is a start-up so all the wrinkles are being ironed out but that isnt necessarily a con but it is a bit of a struggle. Another thing I wouldnt call a con but a struggle is learning the business. I have never worked in telecoms so some of the lingo is a bit lost on someone who has no experience, but they did a great job of explaining if you have any questions!

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Brightspeed Response
2y
Thank you for providing such a thoughtful and detailed review!

Explore other reviews about Brightspeed

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job with no pressure.

Cons

Gets a little crazy not knowing whats going on some time.

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Many of the employees have been working together for a long time, most of them came from the initial merger between Lumen Technologies and Brightspeed. The general feel is good between peers and the friendships are great.

Cons

The company has terrible leadership and has treated merger employees as if we we were not a part of the company, even though we were the ones that stood up the new brand. Micromanaging leaders, they dont' trust or empower and caused a lot of friction by not backing employees. All values were lost in the merger.

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