Run - Customer Service Brightspeed Employee Review

1.0
Jan 12, 2024
Recommend
CEO approval
Business Outlook

Pros

It is Remote work from home

Cons

Terrible management Customers hate company Outsource our jobs Ridiculous requirements

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Brightspeed Response
2y
Thank you for taking the time to share your throughts. Please be sure to share your feedback and experiences with your manager so that any issues you are encountering can be addressed.

Explore other reviews about Brightspeed

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job with no pressure.

Cons

Gets a little crazy not knowing whats going on some time.

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Many of the employees have been working together for a long time, most of them came from the initial merger between Lumen Technologies and Brightspeed. The general feel is good between peers and the friendships are great.

Cons

The company has terrible leadership and has treated merger employees as if we we were not a part of the company, even though we were the ones that stood up the new brand. Micromanaging leaders, they dont' trust or empower and caused a lot of friction by not backing employees. All values were lost in the merger.

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