Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (18) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Great Benefits and 401k" ((in 25 reviews)); "Good pay and working remote" ((in 22 reviews)); "85% are remote People are great!" ((in 21 reviews)); "Work Life balance is great" ((in 12 reviews)); "direct management was great." ((in 11 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 10 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 4 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

What are the top reviewed Brightspeed locations?

Charlotte , Raleigh , Kansas City , Austin , Charlottesville , Columbia , Fayetteville , Orlando , Rolla , Dallas , Columbus , Denver , New Orleans , Philadelphia , North Charleston , Toms River , Burlington , Foley , Decatur , Boise , Chicago , Minooka , Jefferson City , Missouri City , Wentzville , West Plains , Cornell , Denmark , Tulsa , Wallace

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Brightspeed

Brightspeed reviews

Career job/ Hidden gem. - Customer Service Technician Brightspeed Employee Review

5.0

Feb 6, 2024

Customer service technician

Recommend

CEO approval

Business Outlook

Pros

Pay is great People you work with are easy going and helpful. Great Benefits and 401k Customers are happy to see you Good Hours and OT if you want it. Always work to do. Supply with everything you need Great Training before they send you on your own.

Cons

Copper is old and can be challenging to work on. Some rain you gotta deal with.

Brightspeed Response

Welcome to Brightspeed! We are happy to hear that you've had such a great experience so far!

Explore other reviews about Brightspeed

5.0

Jun 16, 2026

Osp engineer ii

Recommend

CEO approval

Business Outlook

Pros

Good job with no pressure.

Cons

Gets a little crazy not knowing whats going on some time.

1.0

Jul 2, 2026

Senior sales operations consultant

Recommend

CEO approval

Business Outlook

Pros

Many of the employees have been working together for a long time, most of them came from the initial merger between Lumen Technologies and Brightspeed. The general feel is good between peers and the friendships are great.

Cons

The company has terrible leadership and has treated merger employees as if we we were not a part of the company, even though we were the ones that stood up the new brand. Micromanaging leaders, they dont' trust or empower and caused a lot of friction by not backing employees. All values were lost in the merger.

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Jobs at Brightspeed

Customer Service Technician

Customer Service Technician

Customer Service Technician

Customer Service Technician

Customer Service Technician

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Career job/ Hidden gem. - Customer Service Technician Brightspeed Employee Review

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