3.0
Aug 11, 2025
Former employee, more than 1 year
Charlotte, NC
Recommend
CEO approval
Business Outlook
Pros
Great company, good policies, nice people, good benefits
Cons
Financial stability, IT culture very hierarchical and subservient.
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Users say... "Good pay and working remote" "85% are remote People are great!" "Great Benefits and 401k" "direct management was great." "Work Life balance is great"
Users say... "However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." "High Stress: Dealing with frustrated customers and high call volumes most definitely will lead to burnout." "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work"