Pros
Brightspeed can be gateway to the tech industry: Technical support is a common entry point into the tech field for those without extensive technical backgrounds and Brightspeed can serve as that low barrier entry point.
Cons
High Stress: Dealing with frustrated customers and high call volumes most definitely will lead to burnout. I myself experienced this. Low Starting Pay: Brightspeed started me at $15/hr with my first raise after 1 year being just .60 cents. Repetitive Tasks: Dealing with similar issues repeatedly can feel monotonous and callers frequently call you out on sounding like you’re reading a script because you in fact reading a script. Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work-life balance. I started at Brightspeed working 1pm-10pm and getting a better shift was seniority and performance based so very difficult to accomplish in the short term. Limited Technical Depth: The role does not involve advanced tech, requiring extra effort to because you will not be learning on the job like you may expect to and tools give visibility with little to no real access to company technology infrastructure. This can make the role seem pointless from a tech perspective and more a warm body to take calls and be a punching bag from a customer service perspective.