Best Company I have ever worked for! - Vendor Relations and Production Specialist Brilliant Earth Employee Review

5.0
May 18, 2017
Recommend
CEO approval
Business Outlook

Pros

They really promote a work life balance that is hard for me to get used to considering my previous jobs were all working to kill me. They are constantly surprising me with benefits between my reviews and are very fair during review time. They appreciate hard work and dedication and keep astounding me. There are the usual growing pains that come with a company that is fast growing but as long as you understand the big picture and that it takes everyone working as a team, everything runs smoothly and you get the job satisfaction of working collectively to overcome obstacles. Being in this profession, in many capacities, over the last 23 years has shown me the good, bad, and ugly of this business and I can truly say that Brilliant Earth is the good! They give the satisfaction of being in a job with a purpose. Sure, we sell wants and not needs but we are able to provide help to those in this business that would suffer at the hands of others and give them the things they so desperately need. I have the pleasure of working with some of the most dedicated and hardworking individuals out there as well as some of the greatest vendors in this business. I can tell you that I will stay on as long as they will have me. They appreciate me and therefore, I continue to strive to exceed their expectations as any team member should. If you really want to be a part of something bigger than yourself and have pride in what you do, give Brilliant Earth a shot!

Cons

I personally do not have any! It is not a con but this company is fast paced and not for everyone. Anyone applying should keep that in mind.

Explore other reviews about Brilliant Earth

5.0
Jul 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Brilliant Earth I feel truly cares about you as an individual. Great work life balance. Good benefits. The people you work with are very supportive.

Cons

I do not have any cons so far.

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Brilliant Earth Response
6d
Thank you for sharing your experience! We're so glad to hear you feel supported here.
1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits Bonus “opportunities” Jewelry Discount

Cons

Complete mismanagement from the top down. The company has aggressively expanded its showroom footprint over the past five years despite many locations struggling to generate meaningful profits. Instead of fixing operational issues, leadership continues opening new stores while the business and stock price have steadily declined. Product quality has noticeably deteriorated over the years. Precision, craftsmanship, and consistency are nowhere near what they once were. Manufacturing has largely been outsourced to third-party vendors, primarily in India, yet the company continues to market itself as a premium luxury brand. The company’s values have also become increasingly performative. It promotes a “Beyond Conflict Free” mission while sourcing diamonds from Angola under the justification that the country is “on the pathway.” At the same time, leadership seems more focused on replacing human expertise with AI wherever possible than investing in employees or improving the customer experience. Sales expectations are completely detached from reality. Sales Consultants are expected to hit quarterly targets as high as $330,000, and falling below 100% of quota can lead to disciplinary action regardless of market conditions, inventory shortages, or showroom traffic. Management roles are equally unsustainable. Managers are expected to be administrators, salespeople, recruiters, trainers, conflict mediators, HR partners, coaches, and upward managers—all simultaneously—without the staffing or support needed to succeed. The workload is excessive, accountability flows only downward, and leadership consistently prioritizes unrealistic growth metrics over employee well-being or operational excellence.

avatar
Brilliant Earth Response
6d
We appreciate you sharing your honest perspective. Thank you for your feedback.
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