High growth environment with fantastic opportunities for development - Anonymous employee Brilliant Earth Employee Review

5.0
Aug 10, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Given the company's growth, there are many opportunities to try and learn new things. The company is very open to allowing employees to take on new challenges, even when they do not have a specific background in that area, but have demonstrated solid problem solving, team management or other relevant skills. The team is incredibly dedicated and thoughtful and continually seeks ways to improve process or do things more efficiently. It's a great learning opportunity to see a business grow through the process of scaling and understand all that entails. It is also really fun to work with such beautiful products and to hear the touching stories of our customer engagements - to be a part of such an important in their lives is really special. I also love the way the company authentically works to make a difference in the world and the jewelry industry - the desire to make a positive impact is embraced by the team and is a great motivator.

Cons

This is not the place for people that want a very defined structure with the same tasks every day, that want to follow a previously defined process, or that are not comfortable identifying and vocalizing opportunities for improvement on a regular basis. The company moves at a fast pace, so you have to enjoy that type of environment for it to be a good fit.

Explore other reviews about Brilliant Earth

5.0
Jul 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Brilliant Earth I feel truly cares about you as an individual. Great work life balance. Good benefits. The people you work with are very supportive.

Cons

I do not have any cons so far.

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Brilliant Earth Response
1w
Thank you for sharing your experience! We're so glad to hear you feel supported here.
1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits Bonus “opportunities” Jewelry Discount

Cons

Complete mismanagement from the top down. The company has aggressively expanded its showroom footprint over the past five years despite many locations struggling to generate meaningful profits. Instead of fixing operational issues, leadership continues opening new stores while the business and stock price have steadily declined. Product quality has noticeably deteriorated over the years. Precision, craftsmanship, and consistency are nowhere near what they once were. Manufacturing has largely been outsourced to third-party vendors, primarily in India, yet the company continues to market itself as a premium luxury brand. The company’s values have also become increasingly performative. It promotes a “Beyond Conflict Free” mission while sourcing diamonds from Angola under the justification that the country is “on the pathway.” At the same time, leadership seems more focused on replacing human expertise with AI wherever possible than investing in employees or improving the customer experience. Sales expectations are completely detached from reality. Sales Consultants are expected to hit quarterly targets as high as $330,000, and falling below 100% of quota can lead to disciplinary action regardless of market conditions, inventory shortages, or showroom traffic. Management roles are equally unsustainable. Managers are expected to be administrators, salespeople, recruiters, trainers, conflict mediators, HR partners, coaches, and upward managers—all simultaneously—without the staffing or support needed to succeed. The workload is excessive, accountability flows only downward, and leadership consistently prioritizes unrealistic growth metrics over employee well-being or operational excellence.

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Brilliant Earth Response
1w
We appreciate you sharing your honest perspective. Thank you for your feedback.
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