Great Place to Learn and Grow - Senior Marketing Manager Brilliant Earth Employee Review

5.0
Mar 2, 2018
Recommend
CEO approval
Business Outlook

Pros

I worked at Brilliant Earth for nearly 5 years and thought it was a great place to work! I joined the marketing team as an associate when it was very small and got the opportunity to work in many areas of online marketing, eventually moving up to be a senior manager of advertising and email marketing. I felt like my manager, the CEOs, and other executives at the company cared about me and wanted to help develop my skills to ensure I found my work meaningful. If I ever ran into a problem, I knew I could always go to them for guidance. Helping grow and manage the marketing team while I was there was a very rewarding experience. The recruiting, onboarding, and training systems in place all work well and help ensure that new team members know what is expected of them so they can succeed in their roles. One of the things I enjoyed the most was the intelligent, kind, passionate people I worked with. Everyone really cares about the mission of the company, to transform the jewelry industry using ethical and sustainable practices that go above and beyond industry standards. It's also a fun place to work! The HR team and department managers plan lots of activities that allow you to connect with your coworkers, from team building outings to happy hours to volunteering initiatives. Overall I think it is an enjoyable place to work where you can really learn and grow!

Cons

None- I was planning to relocate which is why I left, but felt like there would have been good opportunities for me at Brilliant Earth if I would have stayed.

Explore other reviews about Brilliant Earth

5.0
Jul 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Brilliant Earth I feel truly cares about you as an individual. Great work life balance. Good benefits. The people you work with are very supportive.

Cons

I do not have any cons so far.

avatar
Brilliant Earth Response
1w
Thank you for sharing your experience! We're so glad to hear you feel supported here.
1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits Bonus “opportunities” Jewelry Discount

Cons

Complete mismanagement from the top down. The company has aggressively expanded its showroom footprint over the past five years despite many locations struggling to generate meaningful profits. Instead of fixing operational issues, leadership continues opening new stores while the business and stock price have steadily declined. Product quality has noticeably deteriorated over the years. Precision, craftsmanship, and consistency are nowhere near what they once were. Manufacturing has largely been outsourced to third-party vendors, primarily in India, yet the company continues to market itself as a premium luxury brand. The company’s values have also become increasingly performative. It promotes a “Beyond Conflict Free” mission while sourcing diamonds from Angola under the justification that the country is “on the pathway.” At the same time, leadership seems more focused on replacing human expertise with AI wherever possible than investing in employees or improving the customer experience. Sales expectations are completely detached from reality. Sales Consultants are expected to hit quarterly targets as high as $330,000, and falling below 100% of quota can lead to disciplinary action regardless of market conditions, inventory shortages, or showroom traffic. Management roles are equally unsustainable. Managers are expected to be administrators, salespeople, recruiters, trainers, conflict mediators, HR partners, coaches, and upward managers—all simultaneously—without the staffing or support needed to succeed. The workload is excessive, accountability flows only downward, and leadership consistently prioritizes unrealistic growth metrics over employee well-being or operational excellence.

avatar
Brilliant Earth Response
1w
We appreciate you sharing your honest perspective. Thank you for your feedback.
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