Just...not great - Anonymous employee Brilliant Earth Employee Review

1.0
May 3, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people, the product is nice to look at. The office is in a central location

Cons

They just don't value their people. Huge turnover, they hire right out of college and expect you to leave after a year. Their actions seem to prioritize their sales team over every team, which is fine, but then they let their sales team treat other teams like gum on their shoes. CEO's act disengaged, they sit in meetings and say nothing or just whisper to whoever is of the highest rank. No upward mobility training. No career support (just pretend meetings once a quarter). Managers visibly unhappy. You're expected to work holidays and get told off if you ask for them off. They only believe in single points of failure. So get ready to be the only expert they have, or the only person covering your customers. For example, they say it's an open PTO policy but once you start getting up to 8 days you start having HR and manager meetings about "how you only have a couple days left". They seem to have done this only so they wouldn't have to pay for unused PTO (which again, fine. But don't pretend otherwise). And those 10 days include sick days too. Pretty sure that the CEOs meet with HR about how much time everyone takes off, which is just ridiculous. Go work for a real company who values you. There's plenty out there.

Explore other reviews about Brilliant Earth

5.0
Jul 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Brilliant Earth I feel truly cares about you as an individual. Great work life balance. Good benefits. The people you work with are very supportive.

Cons

I do not have any cons so far.

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Brilliant Earth Response
6d
Thank you for sharing your experience! We're so glad to hear you feel supported here.
1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits Bonus “opportunities” Jewelry Discount

Cons

Complete mismanagement from the top down. The company has aggressively expanded its showroom footprint over the past five years despite many locations struggling to generate meaningful profits. Instead of fixing operational issues, leadership continues opening new stores while the business and stock price have steadily declined. Product quality has noticeably deteriorated over the years. Precision, craftsmanship, and consistency are nowhere near what they once were. Manufacturing has largely been outsourced to third-party vendors, primarily in India, yet the company continues to market itself as a premium luxury brand. The company’s values have also become increasingly performative. It promotes a “Beyond Conflict Free” mission while sourcing diamonds from Angola under the justification that the country is “on the pathway.” At the same time, leadership seems more focused on replacing human expertise with AI wherever possible than investing in employees or improving the customer experience. Sales expectations are completely detached from reality. Sales Consultants are expected to hit quarterly targets as high as $330,000, and falling below 100% of quota can lead to disciplinary action regardless of market conditions, inventory shortages, or showroom traffic. Management roles are equally unsustainable. Managers are expected to be administrators, salespeople, recruiters, trainers, conflict mediators, HR partners, coaches, and upward managers—all simultaneously—without the staffing or support needed to succeed. The workload is excessive, accountability flows only downward, and leadership consistently prioritizes unrealistic growth metrics over employee well-being or operational excellence.

avatar
Brilliant Earth Response
6d
We appreciate you sharing your honest perspective. Thank you for your feedback.
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