Underpaid, overworked, and unappreciated - Operations Department Brilliant Earth Employee Review

1.0
Nov 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Before COVID-19 the work culture at BE was great. Potlucks, outings, happy hours etc. BE employees work very hard. Collaboration is key to succeeding in your role.

Cons

The management team at BE are inexperienced in the roles they manage. They do not lead by example. Management consistently assigns more tasks to their employees than is achievable, and forces the employees to work UNPAID overtime in order to complete said tasks. If these over-assigned tasks are not complete you will get chewed out by your manager and receive a bad annual review. Management is very passive aggressive, unsupportive and unapproachable. They openly trash talk employees in the presence of their peers. Job security is non-existent. They have done reorganizations of their entire organization and laid off many dedicated employees so that they may save $. Employee morale is in the gutter. Turnover rate is very high, especially in Sales. Many employees have quit to due their mental health deteriorating with the amount of work and unreasonable sales quotas assigned. Salary is very low compared to other companies in the same industry. Annual raises are a joke, less than an additional dollar per hour. Annual bonuses are very minimal compared to the amount of work the employee is assigned. Promotions are very rare. They choose to hire from external applicants rather than promote from within. Unsavory business practices include layoffs, lying to customers about the status of their orders in order to save face when operational processes are in fact lacking and causing delays.

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Brilliant Earth Response
4y
Thank you for leaving a review. We would value the opportunity to learn more about your feedback and encourage you to attend our weekly office hours or reach out to your department’s HR Business Partner directly.

Explore other reviews about Brilliant Earth

5.0
Jul 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Brilliant Earth I feel truly cares about you as an individual. Great work life balance. Good benefits. The people you work with are very supportive.

Cons

I do not have any cons so far.

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Brilliant Earth Response
1w
Thank you for sharing your experience! We're so glad to hear you feel supported here.
1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits Bonus “opportunities” Jewelry Discount

Cons

Complete mismanagement from the top down. The company has aggressively expanded its showroom footprint over the past five years despite many locations struggling to generate meaningful profits. Instead of fixing operational issues, leadership continues opening new stores while the business and stock price have steadily declined. Product quality has noticeably deteriorated over the years. Precision, craftsmanship, and consistency are nowhere near what they once were. Manufacturing has largely been outsourced to third-party vendors, primarily in India, yet the company continues to market itself as a premium luxury brand. The company’s values have also become increasingly performative. It promotes a “Beyond Conflict Free” mission while sourcing diamonds from Angola under the justification that the country is “on the pathway.” At the same time, leadership seems more focused on replacing human expertise with AI wherever possible than investing in employees or improving the customer experience. Sales expectations are completely detached from reality. Sales Consultants are expected to hit quarterly targets as high as $330,000, and falling below 100% of quota can lead to disciplinary action regardless of market conditions, inventory shortages, or showroom traffic. Management roles are equally unsustainable. Managers are expected to be administrators, salespeople, recruiters, trainers, conflict mediators, HR partners, coaches, and upward managers—all simultaneously—without the staffing or support needed to succeed. The workload is excessive, accountability flows only downward, and leadership consistently prioritizes unrealistic growth metrics over employee well-being or operational excellence.

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Brilliant Earth Response
1w
We appreciate you sharing your honest perspective. Thank you for your feedback.
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