Pros
They hire a great set of people. Too bad they cant keep them.
Cons
Brilliant Earth will sell you a great story of culture and values during the interview process, but you realize pretty quickly that it is all smoke and mirrors. There were so many red flags that I decided to ignore until the thought of going into work became too overwhelming. I would be so stressed at the thought of selling and meeting unrealistic goals that my hair started to fall out and my eyes developed a nervous twitch. The biggest red flag is the constant revolving door of employees in the showrooms. Brilliant Earth will lead you to believe that most employees leaving is concentrated to just one role (concierge) but its literally everyone from the concierge, to the jewelry consultants, to the managers. Everyone has either already left or they have one foot out the door. And you would think that upper management would take notice and do something about everyone quitting, but they do not care. They look at you as just a replaceable number. If you voice your displeasure with how you and your coworkers are being treated, they will gaslight you and tell you that it is a privilege to work at Brilliant Earth. Say goodbye to work life balance working at Brilliant Earth. The 10am-7pm shift is so rigid that it leaves time for you to do little else with your day. Also, be prepared for every single minute of your day to be accounted for with the 10am-7pm shift, and being so overloaded with work that it’s common to work through your lunch break. You will be so exhausted after working this shift (and being treated like crap for the majority of it) that on your days off you just want a mental break and peace. The PTO system is a joke as well, and there are so many blackout periods that you really wont be able to use it. There will be little time left for daily tasks, family, and friends after working the shift that Brilliant Earth claims is for work life balance.
