Pros
Not too many, some great people although they are being used and abused.
Cons
Where to begin. This company is all about their bottom line, expanding, profiting and cutting costs. Everyone below the higher ups are more or less disposable. It’s very obvious how little they care for the people that work SO hard for them. Upper management created a hostile culture of fear, blame game and pressure that trickles down and has managers throwing their own team members under the bus to save face. There are a ton of broken processes, the customer experience is notoriously horrendous and nothing is being done to prioritize fixing what is broken. The only priority is continuing to make more money and opening more showrooms. This company also has no problem cutting corners to pinch their Pennies when it comes to resolutions to HUGE customer service fails, going back on promises that were already made to customers, and refusing to eat the cost and have some policy flexibility when they mess up as a company. It was hard to stand behind their practices for these reasons. Turnover is so high that everyone who is still there is left to scramble to pick up the pieces. This is constant, leading to burnout, low morale, high turnover and a never ending race out the door. Pto blackout period from thanksgiving through New Years with very inflexible time off during the rest of the year as well, causing more burnout. Last but certainly not least, in addition to being overworked, burned out and unappreciated, as previous reviews have stated, brilliant earth employees are also severely underpaid.
