Tolerable but no investment in developing employees. - Anonymous employee Brilliant Earth Employee Review

2.0
Mar 10, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pros have dwindled over my 3 years being employed here… They do invest in good technology/systems that can support the business growing. If you have a good manager, they’ll shield you from the insane micromanagement of senior leadership and let you get your job done. There are surprisingly quite a few really good middle managers in the company who haven’t been stomped out by the micromanagement yet. If you drink the kool-aid and talk-the-talk, make it look like you’re doing what senior leadership sees as ‘good work’ then you’ll get a new job title each year during performance reviews. They offer benefits for continued education and learning opportunities (but good luck trying to find time to use them with your workload.)

Cons

While they’re investing in good technology for the growth of the business, they have no comprehension of the human side of technology. Both from the tech side with maintaining and enhancing a system and from the user side with creating user-centric workflows. Classic, outdated “set it and forget it” mentality because they don’t want to invest in the human capital needed to proactively manage and maintain a tech tool and user documentation. The workload has gotten so unmanageable over the past few years for most individual contributors in the corporate teams. They just keep coming up with new job titles in an attempt to compensate for the workload instead of hiring an additional team member to split your workload with. And when you take time off, there’s no one else that can help cover any of your tasks because no one else knows how to do those things which causes so much anxiety about taking time off. Your manager wants to help you but they’re so swamped with their own workload so then you feel bad even asking them for help.

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Brilliant Earth Response
1y
Thank you for providing your feedback. We encourage you to share this feedback with your leaders in order to better understand and address the opportunities with the systems and processes you use in your specific role.

Explore other reviews about Brilliant Earth

5.0
Jul 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Brilliant Earth I feel truly cares about you as an individual. Great work life balance. Good benefits. The people you work with are very supportive.

Cons

I do not have any cons so far.

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Brilliant Earth Response
6d
Thank you for sharing your experience! We're so glad to hear you feel supported here.
1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits Bonus “opportunities” Jewelry Discount

Cons

Complete mismanagement from the top down. The company has aggressively expanded its showroom footprint over the past five years despite many locations struggling to generate meaningful profits. Instead of fixing operational issues, leadership continues opening new stores while the business and stock price have steadily declined. Product quality has noticeably deteriorated over the years. Precision, craftsmanship, and consistency are nowhere near what they once were. Manufacturing has largely been outsourced to third-party vendors, primarily in India, yet the company continues to market itself as a premium luxury brand. The company’s values have also become increasingly performative. It promotes a “Beyond Conflict Free” mission while sourcing diamonds from Angola under the justification that the country is “on the pathway.” At the same time, leadership seems more focused on replacing human expertise with AI wherever possible than investing in employees or improving the customer experience. Sales expectations are completely detached from reality. Sales Consultants are expected to hit quarterly targets as high as $330,000, and falling below 100% of quota can lead to disciplinary action regardless of market conditions, inventory shortages, or showroom traffic. Management roles are equally unsustainable. Managers are expected to be administrators, salespeople, recruiters, trainers, conflict mediators, HR partners, coaches, and upward managers—all simultaneously—without the staffing or support needed to succeed. The workload is excessive, accountability flows only downward, and leadership consistently prioritizes unrealistic growth metrics over employee well-being or operational excellence.

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Brilliant Earth Response
6d
We appreciate you sharing your honest perspective. Thank you for your feedback.
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