Pros
- competitive salary - working with customers from different regions
Cons
- high volume of tickets to solve each month, it does not matter how complex they are, you need to fill in KPIs at any cost; - very bad written documentation and too little internal information when trying to solve customer's issues; - no high-quality internal trainings on products, only overall video ones without any hints to resolve complex issues; - high demanding and stressful environment; - frequent calls and staying up late at work with customer to have KPI measured on you; - due to amount of calls during the day you are left without lunch break and no refresh time; - every engineer is soaked in with their issues and they have no time to guide you on solving issues; - don't expect to have time to socialize with your colleagues or team building since there is no time planned for that and none od managers cares about it, - there is no HR, IT departments on site; - employee is left alone with every task, either HR, Financial, IT or even health issues and depression coming out of the pressure made by managers to reach numbers; - going for vacation is made very problematic since you need to find a backup yourself and none have capacity to takeover your opened cases; - managers push back every problem that you have away from them as much as they can, there are few situations when they offer help; - if the problem cast to them directly they automatically will bomb you with lots of update requests; - never expierienced worse managed regional management;