Pros
Compensation was right on market for tech jobs but low paying for client service positions when they seem to have to handle the brunt of the issues. Employees are good to work with, all pitch in when there is a crisis. Most willing to share knowledge as well on everyday projects. Project work goes pretty smoothly, with other departments mostly willing to do their share to get upgrades and new functionality to clients.
Cons
Benefits were competitive, however, again, certain pay grades never got any extra bonuses, stock purchase, etc. when they worked as hard as others. Not very rewarding for busting your butt, working late and on weekends. Too low paying for client service jobs when it's more than your average customer service position and you need to know about the financial world. Some department managers allowed to be constant blockades in getting fixes out for clients. Upper mgmt. doesn't seem to know how to deal with problematic people like this and instead ignore their actions which allows things to progress to worse scenarios. All talk about moving to newer technologies but not everyone gets to share in the changes. Some training occurs for tech departments but you are not always allowed to use what you have learned. A waste of company money and department resources if they aren't going to be able to apply what they have learned, even if it's just a prototype. And prototypes shouldn't be automatically attached to a raise/bonus if you're trying it out for the first time.
