Pros
The people are really really friendly and genuinely care about the children's experience while in store. Colleagues are welcoming and very happy to train new staff and make sure they feel comfortable before setting them loose on the floor. Working with children all the time was tiring but very rewarding, and there were always colleagues around to support you if necessary. The staff were very understanding if you were having an off day - a friend died while I worked there are they were incredibly understanding and supportive, sending me home when I was having trouble being cheery on the shop floor. Honey pay (extra hour's pay for every 8 hours worked) was a nice extra, as was the staff discount! It felt very like a family, working there.
Cons
There is a lot to remember when it comes to processes in store and promotions and background information about the toys to bring them to life. The idea was that I would support myself as I studied with this job, but it sometimes felt like they expected the job to be the most important thing in my life. The on call system was difficult to deal with as I couldn't go into uni on days when I was on call, so I'd have days that felt wasted just sitting and waiting to see if the phone rang. Again, I understand why it's necessary.