Don’t work here if you want to be happy. - Anonymous employee Build-A-Bear Employee Review

If you’re older so have a higher wage, your hours get cut first. Manager always have their favourites, they will progress over you, you will never get a look in. If you have a good idea, best keep it to yourself, management will pass it off as their own. If BAB is your secondary job, they will likely convince you to give up the other job with the promise to getting more hours...this will never happen. When the managers/sales leads want to sit in the back and have a gossip, they will leave you to trade alone, yet you will never be good enough to be promoted. They dress sales up as customer service. They don’t actually care about the customer, they just want money in the till and don’t care how they get it- ie, selling sounds and scents to children rather than asking the adult.