Pros
I have been in retail most of my life and I have been with a handful of different companies throughout that time. When I came to Build-A-Bear I was amazed at how great of a company it was. They give us information for promotions and launches in enough advance that we can ensure everything is executed smoothly. The advancement opportunity is great if you are willing to grow with the company. The benefits are extremely affordable and the pay is competitive. This is a company that truly appreciates it's employees. I have yet to leave work in a worse mood than when I arrived. I have never been able to say that before. The upper management is great with communication and education.
Cons
Payroll has tightened quite a bit and it makes it hard to run the store efficiently when we can't have some one stationed at every station to provide the best customer service.