Loved the job. Upper management has run the store to the ground. - Bear Builder Build-A-Bear Employee Review

Upper management is objectively awful. I had worked here for years and clearly saw how undervalued and unappreciated the store managers were. They got paid pennies and were expected to meet unrealistic expectations. Upper management kept preaching "experience first" and that they wanted guests to have a great experience, but continued to push dumb programs and expectations on the employees. Things like asking the same question three or four times, being annoyingly persistent about add ons, and even going so far as to be scammy enough to sign people up with an email without their permission. The district manager herself is condescending and two-faced. She will act like your best friend to your face (as long as she is getting something from you) and then criticize you behind your back. She is the exact reason that the managers of the store all left. It also seems like upper management doesn't care at all about this. One district manager destroyed an entire store over night, but upper management doesn't have anything to say about it.