Great Job- Horrible Pay - Technical Support Analyst Bullhorn Employee Review

We are NOT paid enough for the amount of work we do. Even right now we’ve been extremely busy and taking over tickets for the London office and so many of us are overwhelmed. At this point, we have reached a pay/work inequity. The job is very complex. Even amazon pay $15 for their at home customer support agents and they aren’t doing anything near what we are doing. The truth is that I look for other jobs everyday because I feel like I do way too much work for such little pay. Taking the unlimited pto can hurt your metrics because that time is not taken out for performance. Only one week per quarter. I feel so overworked right now and just need a damn break. I would feel much appreciated if we were actually paid fairly. Our competence level is nowhere near level 1. We are getting paid less than regular customer service positions in other companies. Support is the overworked backbone of this company. We keep your clients’ Software in order and we Keep them happy. Please consider the impact of Bullhorn without support and provide a better experience for your employees.