Great culture & people - Anonymous Bullhorn Employee Review

Thank you for the positive feedback here - which I was happy to hear - and also for your constructive feedback. You raised customer experience. As you know, I talk about this all the time and it is very important to me and the rest of the executive team. It sounds like you may be frustrated with some of our internal policies and feel that they're not as customer friendly as they should be. We've always said that delivering an incredible experience for customers with enterprise software is very different than the approach that consumer brands like Zappos take when delivering shoes. Many of the concepts apply, but not all. We have to make hard decisions about the investment of resources because, unlike a pair of shoes that you can restock in a warehouse, our resources are extremely expensive. And, if you don't invest your resources properly, in the long run, it impacts your customer and your employee experience. While these tradeoffs can be tough at times, overall, they are good for both the customers and the business in the long run. We know this because our customer experience index has continued to rise steadily over the past few years and we continue to enjoy the highest net promoter score in the industry (recently measured by a third party). We aren't perfect. We have tons of work to do, but that's why "Create an Incredible Customer Experience" is our core purpose and not a mission that can be completed. We'll always be striving to get better and better each year.