Pros
So everyone at this company for the most part is pretty easy to get along with. Tons of support groups. You have unlimited PTO, remote first, full health benefits. They have cool swag, they do try to improve things if enough people complain about it.They have a quarter bonus if you hit your goals. The shift bid order is performance based.
Cons
The pay is unfair for the amount of work and expectations. This company has very high standards for metrics. With the new rules in place it’s harder to get a promotion for new people because they have to stay in the position for a year. They put a tier system in place where there are stages to being promoted or getting a raise however the bar was set very high so it takes a lot of effort to move up levels and makes me feel bad for newer employees because it was a lot easier for people before that. PTO is unlimited but you do have to hit your targets by the end of the quarter if you use it you are still responsible for those numbers. That leads to fear and alot of people won’t take it until they are in a higher position with less stress on ticket closes. Learning can be challenging because there are tickets with no information about that situation in the database so sometimes you have to rely on your teammates who have been here for years to answer questions. Or make educated guesses on how to resolve issues. Which is why the pay rate needs to change. My issue mostly is the pay, and the potential for burnout. Most companies start at a minimum of 20 an hour for the same position and offer shift differentials for people who work the last shift. There is no stipend for internet or electricity for working remotely either.
