Absolutely ridiculous call 'quality' metrics, made every single call from a client seem arbitrarily robotic with all the scripted nonsense you had to hit
90% of the calls are from clients reporting issues with Bullhorn that you then go away and search for and it turns out that it's a 'No Fix Planned' issue and you then have to relay this to a frustrated customer who is paying an aggregious sum of money for broken software, this NFP issues are more often that not really basic features/functions that simply do not work. I enjoy fixing things and helping people - being the main technical resource and telling someone that there is an issue preventing them from working efficiently with software they are paying for several times on a daily basis was the utter bane of my time with Bullhorn.
'Training' laughably poor ran by trainers who just seem to be part of the wider Bullhorn gravy train (prior to this year, T1 Technical Support Analysts could easily get out of the trenches within a couple of months and move to a different department, now it's 1 year minimum). Training did little to actually prepare for issues you see on a day to day basis
You are stuck with the same shift for a quarter with no variation (0900-1800)
Monotonous, stressful work - if you come from a technical/IT background you are going to learn very very little transferable skills due to it all being proprietary software
I found the company culture quite cultish and very fake, everyone says it's the greatest company/job ever - it's recruitment software at the end of the day. As an introvert, I found all the icebreakers during the initial training period incredibly exhausting and felt that this made actually trying to learn how to do the job a challenge
Often times you will speak to new clients who have (imo) been mis-sold the software, after being given the sales spiel, locked into a contract and and had very very little after sale care in terms of features/set up
You will quickly realise other CRMs/ATSs that users have come from previously are far better in terms of features and usability - the Resume Parser in particular is absolutely godawful
GDPR training and how it fits in with LinkedIn/client data in general was very limited
