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Butler/Till

Engaged Employer

Butler/Till reviews

Not perfect, but miles above similar agencies. - Anonymous employee Butler/Till Employee Review

5.0
Nov 20, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I think it's easy to see all of the things wrong and think the grass is greener. Having worked at other agencies and talking to friends who work at similar-sized agencies, I think you'd be hard-pressed to find a better place to work. We have incredible benefits; a generous amount of PTO that is encouraged to be used (probably 4-5 weeks worth including EOY shutdown, holidays, etc) Summer Fridays, good medical plans (incl. a $0 premium plan) HSA contributions, salary is competitive for WNY/CNY area. While I can't speak for every department, my manager has been absolutely wonderful and truly cares about his team. Toxic managers seem to get rooted out once HR/upper managers get involved. They don't seem to want to risk the well-being of the company for one person. My work-life balance is significantly better than my peers- both at agencies and in-house. I'd say we're well-staffed and don't wait till everyone is burnt out to hire.

Cons

There's definitely some of that weird corporate positivity, but I do think it's overall genuine. I think it's hard to feel like you individually matter in a company this large. You do need to be here for the long haul to see significant ESOP benefits, probably 10+ years. We did lay off 7 people and a handful more when Digital Hyve merged into B/T, but that's minimal compared to the large layoffs happening in similar-sized agencies. They did seem genuine in doing what they could, but we lost a larger client (not due to performance, but for their own financial reasons) and we retained most of that team. These choices looked to be performance-based and not entirely random. If you're remote, there is a sense of separation from the in-office culture, but that can be a plus depending on your preferences.

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Butler/Till Response
2y
We appreciate your feedback! At Butler/Till, we work hard to create an environment that cares for the whole individual, not just the person who shows up for work. We consider our employee-owners our greatest asset. We are constantly learning, evolving, and growing with our people. Thank you for not only being a part of our journey as an agency but pushing us to elevate our culture, capabilities, and agency.

Explore other reviews about Butler/Till

5.0
Mar 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Butler/Till is a strong place to work overall, especially if you value a collaborative culture and being surrounded by smart, supportive people. Anyone who’s worked at a truly toxic job before understands how good it is to work here. The company does a good job fostering a team-first environment where employees feel respected and where leadership genuinely seems to care about people. Other pros- ESOP , immediate 401 k match w/o vesting. Great coworkers, fun “perks” like food and swag. Career growth opportunities and the ability to learn new skills and cross train.

Cons

the company is in a period of rapid growth. While that creates exciting opportunities, it can also lead to some growing pains. Better to work at a company that is expanding than contracting though. That said, the growing pains can make it hard to have a work life balance; which is something the company has historically championed. Processes and structures are still evolving, which can sometimes make things feel a bit unclear or fast-moving. For employees who are comfortable with change and adaptability, it can be energizing—but for others it may feel challenging at times as the organization continues to scale.

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Butler/Till Response
4mo
Thank you for sharing your experience and thoughtful feedback. We are glad to hear that our collaborative culture, employee ownership, and opportunities to learn and grow are resonating with you. We also appreciate your perspective on the challenges that can come with rapid growth. As we continue to scale, we are actively focused on strengthening processes, supporting sustainable workloads, and reinforcing our long‑standing commitment to work life balance. Thank you for being part of Butler/Till and for contributing your voice as we continue to learn and improve.
3.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great coworkers. B-Corp. Employee owned. Good clients. Nice office. Good insurance and 401k match. Kind and approachable CEO.

Cons

Poor compensation compared to similar companies in same industry. Low bonuses. Understaffed. Overprocessed. Significant fear of making mistakes because of "flawless execution" leadership mentality. Senior leadership is out of touch about the actual work and needs of employees. Burnout is common and morale is quite low - especially among front-line workers. Annual engagement survey feedback is often glossed over and no real change is made. Feedback doesn't seem to go anywhere and the response from HR is always "talk to your manager" but managers and directors can't make change happen when it starts at the top of the org. Cross-functional teams often clash when we should all have the same goals.

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Butler/Till Response
2mo
Thank you for taking the time to share such detailed feedback and for the more than five years you have invested at Butler/Till. We value the perspective of long-tenured employee-owners and appreciate you calling out both strengths and challenges. We hear and take seriously the concerns you raised around compensation, resourcing, leadership connection, and how feedback is acted on. We are in a period of significant growth and transformation as an agency, and while that brings opportunity, it can also create strain if we are not evolving quickly enough in how we support our teams. Your perspective reinforces areas we know require continued focus. Over the past year, we have been working to strengthen how we listen and respond to employee feedback, including more structured follow-through on engagement survey insights and clearer accountability at senior levels. We are also continuing to invest in compensation benchmarking, role clarity, and team resourcing to better align with market expectations and reduce pressure on our teams. Creating an environment where people feel supported, heard, and empowered to do their best work is core to who we are. We are committed to continuous improvement as we grow, and feedback like yours helps us prioritize where we need to do better. Thank you again for sharing your experience.
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