Aug 22, 2016
Butterfly Effects Response
9yThank you for your feedback and touching on points that we are feverishly working to improve. While the 40-hour training is required by our payers and provides for a marketable credential that is transferable to other providers, we understand that the process can be improved and more engaging. With that said, we are in the midst of a quality improvement project to not only reduce the time of throughput from Tech application to client service hours, the project is also piloting new field trainer positions and preceptors to close the gap in communication to the remote workforce to complement our company-wide efforts. As a new team member, our Techs receive a welcome bag with start up supplies for the assigned client. We have employed a work group to provide suggestions on how to better provide for materials that are the most suitable to the individual client. Thank you for sharing your thoughts. It looks like we are on the same page in identifying ways to improve the team member experience. Best wishes in your future endeavors.