Carrier Manager - On-Site - Carrier Manager C.H. Robinson Employee Review

1.0
Feb 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Great Office Space, top 10 in Chicago. Freedom to manage your time and workload while working on-site at the customer. Got a great opportunity to learn the customer's Supply Chain and Logistics operations. New Project Management team is being formed that I think highly of, I think long-term they may be able to hold on to the customer and turn this team around.

Cons

Young Management team. The company has a casual, young "new" culture. However, the new senior management that was brought in to learn from their great many years of experience, presents itself with a larger, corporate approach to handling customers and issues. TMC's cultural values are nothing more than words painted on the office walls. The platform itself is outdated - has caused issues with customers. Other 3PLs have created new platforms that are customizable for a customers' need. The team can definitely be cliquey - especially if you're working off-site and don't blend in with their culture and lifestyle - definitely can feel out of place. Yearly reviews and goals do not incorporate in your daily life at work, but you're graded on them at years' end. Management team admitted to me that they didn't know what I did. Could not help coach me and make me a better employee for that. Definitely a red flag when you're trying to lean on others for advice. When it comes to discipline, there is no "coaching" or any "action plans" in place to help improve your skills - instead, terminating seems to be the way to go. Working on-site at customer has it's challenges, can be stressful being the "odd duck", definitely didn't fit in with their culture. No HR team, only corporate in Minnesota. Be careful when working on-site at customer, it's nothing but a political game, watch what you say to who you say it to. Do not speak to them about anything before speaking with your TMC Management team. Stuff gets back to your management team faster than you think.

Explore other reviews about C.H. Robinson

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

its been amazing, great enviornment

Cons

none, everything has been amazing

2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Not much that I can think of, would say its decent pay but they move the goal posts on goals every year so once you get comfortable with your goals and achieving your target to them hitting the reset button and back to square one

Cons

The culture has shifted in a very negative direction. Top performers can still feel boxed in by limited growth opportunities, changing expectations, and compensation structures that do not always reflect actual performance. There is a heavy focus on control, office attendance, and short-term metrics, while trust and morale continue to decline. It can feel political, exhausting, and disconnected from the people actually driving results. Very toxic for capacity reps, they do everything wrong and contstantly are the whipping posts for commercial teams who are always in the right

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C.H. Robinson Response
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