Smoke & Mirrors - Anonymous employee C.H. Robinson Employee Review

2.0
Aug 21, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some really great people who genuinely want to see this organization prosper. The office space is pretty cool too, convenient location in the West Loop.

Cons

TMC markets itself as an innovator and creator of robust SCM technology, but the reality is the "solution" is basically a glorified load tendering tool. The upsold managed solution is simply a means to cover up all the shortcomings in the "SaaS" model. The other tools - optimization engine, BI suite, mobile app, etc. - are mediocre at best. Aesthetics over execution sums it up. Leadership would rather blow the budget on marketing gimics instead of investing in system upgrades. Sad. *News flash: your customers are catching on.* Not to mention, the vast majority of TMC employees are not even industry trained, nor experienced. Nothing wrong with being a theatre or english major, but don't market your people as CSCPs, Lean, Six Sigma, etc.

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5.0
May 26, 2026
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CEO approval
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Pros

its been amazing, great enviornment

Cons

none, everything has been amazing

2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Not much that I can think of, would say its decent pay but they move the goal posts on goals every year so once you get comfortable with your goals and achieving your target to them hitting the reset button and back to square one

Cons

The culture has shifted in a very negative direction. Top performers can still feel boxed in by limited growth opportunities, changing expectations, and compensation structures that do not always reflect actual performance. There is a heavy focus on control, office attendance, and short-term metrics, while trust and morale continue to decline. It can feel political, exhausting, and disconnected from the people actually driving results. Very toxic for capacity reps, they do everything wrong and contstantly are the whipping posts for commercial teams who are always in the right

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C.H. Robinson Response
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