Pros
Was on a great team of really interesting and genuine people who covered for each other and got along well. Everyone, at all times, busted their a**. Great health care and 401k. Lots of PTO. Some clients were a joy to work with.
Cons
Bizzaro High School. Low pay. Raises based on office popularity. Some clients treat you like garbage. Some managers actively try to get you canned to cover their own underperformance. Stress was insane and often overwhelming. If one person was OOO the rest of the team was swamped. Insanely high turnover; would get out of meetings and someone would have been fired. Seemed to can people just for funsies and actively will certain people to fail. Most of the issues I saw were staffing related: people were maxed out on work, someone would get fired or quit, their work would be divided among the already overworked team, which would make someone else quit or get fired...rinse and repeat. A *severe* management clique whose promotion and salary decisions were based entirely on how basic you were. Generous PTO almost not worth it because you had to do twice the work before you left and knew twice as much was waiting for you when you got back. And all this against the background of constant, exasperating, repetitive pop songs that are so loud and distracting that your own clients will comment on it on the phone.
