A Sinking Ship - Associate Carrier Services Representative C.H. Robinson Employee Review

1.0
Sep 18, 2023
Recommend
CEO approval
Business Outlook

Pros

I was full time remote, not sure they offer that any longer. Benefits like health insurance are fine I guess.

Cons

Horribly managed department, little to no communication before changes are made, employees and carriers are both in the dark half the time. If you enjoy taking 80-120 phone calls a day and arguing with truck drivers all day then this place is for you.

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C.H. Robinson Response
2y
Thank you for providing us your feedback and voicing your concerns. As we evolve, we continue to keep impacts to our employees at the forefront of our decisions. If you’d like to share more information so that we can look into your concerns, please contact C.H. Robinson’s HR department.

Explore other reviews about C.H. Robinson

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

its been amazing, great enviornment

Cons

none, everything has been amazing

2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Not much that I can think of, would say its decent pay but they move the goal posts on goals every year so once you get comfortable with your goals and achieving your target to them hitting the reset button and back to square one

Cons

The culture has shifted in a very negative direction. Top performers can still feel boxed in by limited growth opportunities, changing expectations, and compensation structures that do not always reflect actual performance. There is a heavy focus on control, office attendance, and short-term metrics, while trust and morale continue to decline. It can feel political, exhausting, and disconnected from the people actually driving results. Very toxic for capacity reps, they do everything wrong and contstantly are the whipping posts for commercial teams who are always in the right

1
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C.H. Robinson Response
2w
Thank you for taking the time to share your thoughts. We value your feedback.
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