Burnout & toxic positivity - Anonymous employee C Space Employee Review

While I'm glad to hear that you felt you gained some great experience and really developed your career at C Space, I'm sorry and disappointed to hear about how you experienced other elements of life here. Some of the cons that you speak to have certainly been challenges and tension points for us over the years. We talk about ourselves as a customer agency, and we absolutely conduct CX, innovation and strategy projects, but yes, you're right, at heart we are a business grounded in using market research to generate deep customer insights. That's key to what we do and people should know that coming into the business. It's disappointing that you didn't feel heard when you spoke up about how you were feeling. In our recent employee engagement survey, 75% of employees agreed they felt safe to share their opinions at work. 10% disagreed. There's work to be done there, for sure, to create full psychological safety for all and we have leadership goals set around this. Similarly, I'm saddened that you feel our DEI efforts are largely lip service. Of course, we have work to do (and are open about this with our team) and don't get everything right, but we're proud that 72% of our Directors and above are female, of the 7 Employee Resource Groups we established last year, that we've improved representation of BIPOC C Spacers by 9 percentage points in the past couple of years, that we've doubled BIPOC representation at VP level, plus our transparent pay equity reporting around race and gender. I share this not to invalidate your experiences, but to provide an alternative perspective for those reading. Thanks once again for your reflections and I wish you all the best in your next role. Phil, Chief People Officer