Sinking ship - Account Manager C Spire Employee Review

1.0
Aug 10, 2023
Recommend
CEO approval
Business Outlook

Pros

There used to be several pros for working here that have slowly faded. I love my customers and some co-worker relationships but that’s where it ends.

Cons

There’s been several management changes. The most recent one over two years ago came in and painted a great picture of the future. However, we’ve only seen negative changes… Sales managers went from managing 8 to managing 25+ sales reps. That’s not attainable. It was obviously a cost savings ploy. a culture that once listened to sales seems to resent all salespeople. Wins are no longer celebrated. No in person all hands to celebrate wins and get excited for a new year. Once a month call that is the exact same thing every time. Focused on margin and technology. Even acts like we are winning at times but truth is that 80% of the sales reps are failing right now. So many once strong reps can’t make numbers and that’s too much of a coincidence to call lack of effort. Our support, operations and product is failing us and has only gotten worse under this leadership.

Explore other reviews about C Spire

5.0
Feb 9, 2026
Recommend
CEO approval
Business Outlook

Pros

- Mid-size company that is growing at a rapid pace. - Relaxed work environment, low stress. - Flexible work schedule/management works with you. - Good pay for the level of experience/education required. - Good health benefits. - Company covers costs for travel for work. - Incentives to pursue further training/education related to your field.

Cons

- Limited overtime opportunity depending on work volume. - Occasionally long days/weeks with considerable travel. Depending on your situation neither of the above may be cons for you.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

For developers, the work culture can vary depending on your manager, but it ranges from acceptable to very positive. The developer experience is noticeably different from other parts of the company, especially areas that interact more directly with senior leadership. Developers are somewhat insulated from the more difficult parts of the broader company culture, and many development managers and project managers do a good job of shielding their teams from unnecessary pressure or dysfunction. Work-life balance is generally very good. Most of the time, if you complete your work, you can leave on time without concern. There are occasional periods of crunch for certain projects, and developers may need to handle on-call issues every few months, but these situations are usually manageable. For new employees, there is usually someone willing to help explain systems, processes, or technical details. People may not always have immediate availability, but help is generally available when needed.

Cons

Although the company can offer stable employment, career growth will eventually slow down. Promotions and raises often require significant persistence with management, rather than happening through a clear or consistent advancement process. Recent CEO and leadership changes have created some concern. Since the change, there have been decisions that affected employee confidence, including reduced promotion opportunities during the year, the removal of the employee stock program, attempts to accelerate project timelines by removing or shortening key development phases, and a round of layoffs after the company had historically emphasized avoiding layoffs. One major project period involved compressing the development process and reducing time for important phases such as integration testing. The projects were completed, but the releases were unstable and had to be delayed multiple times over several months. That approach has not been repeated since. The layoffs were concerning. They affected a relatively small number of employees, but they were still notable because layoffs had not previously been part of the company’s history. Layoffs were focused on work-from-home employees, and from what was visible internally, they also appeared to disproportionately affect developers. The timing was also concerning, as the layoffs occurred shortly the demanding project crunch period referenced above. There were mixed signals afterward, as some work-from-home employees were promoted soon after the layoffs.

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