Unhealthy fear driven culture and dim prospects for a successful IPO - Don’t believe the hype - Sales Representative C3 AI Employee Review

2.0
Sep 25, 2020
Recommend
CEO approval
Business Outlook

Pros

There are smart, hard working people at the company but they can’t change the direction of this ship. There is a culture of learning and employees get rewarded for taking online classes. Good office location, ample parking and free lunch (pre Covid). The CEO is a great salesperson but the desired outcome has more to do with what’s in his best interests rather than the customer or partner. Impressive board of directors although their knowledge of AI is probably on par with what the Theranos board knew about blood testing technology.

Cons

Before I joined C3.(insert latest trend) I heard mostly good things about the company, mostly from the propaganda that they publish and feed the media. It’s only after I joined that it became apparent how dysfunctional the organization really is. It’s a fear driven culture from the top. The CEO is a micromanager and it’s his way or the highway. Decision making is glacially slow. Executive turnover is high. The company has had to pivot from energy to IOT to AI to remain relevant and its ten year old platform/technology is being eclipsed by more focused startups and increasing functionality from AWS, Azure and Google Cloud. The platform price is extremely high and has more to do with ego than functionality or measurable ROI. The company’s largest customers are in stagnant industries like Energy, Oil and Gas, and Manufacturing. It’s hard to convince customers to build their AI apps on a proprietary platform. Furthermore, if customers terminate their contracts, the AI Apps the customer built are not usable or portable. A successful IPO requires revenue growth and predictability and a successful acquisition is equally hard because acquirers like Microsoft have been burned by aQuantive type acquisitions. Company keeps changing its name to keep up with the latest buzz words. Instead of HR responding to employees' negative comments (all of which are true) with false accusations they should focus instead on trying to solve the root cause of the problems.

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C3 AI Response
5y
This response is provided by Jim Hassman - C3.ai General Manager of North America West Sales: I am a sales executive at C3.ai and have worked at the company for more than 10 years. I usually don’t take it upon myself to rebut people on social platforms. However, I feel another perspective to this post is warranted. I have had a very different experience than the individual here. Here is my perspective on each comment. *** Before I joined C3.(insert latest trend) I heard mostly good things about the company, mostly from the propaganda that they publish and feed the media. *** I’ve had many great experiences at C3.ai. The people who work here are smart and dedicated. The customers are large, global enterprises with very challenging, complex problems. The work we do is hard, but effective. Our technology has solved, and will continue to solve, high-value problems that benefit both the customer and stakeholders in the industries in which we work. The use of the word “propaganda” – information intended to mislead – is one person’s perspective, but does not fit what I’ve seen in my time here. I don’t think it’s a surprise to anyone that all companies share the best of what they have to offer publicly, but I would not label it as propaganda. *** It’s only after I joined that it became apparent how dysfunctional the organization really is. *** It’s also common that levels of dysfunction exist in any organization. No person or company is perfect. Have I seen or experienced dysfunction at C3.ai? Yes. Did I see it at former companies where I worked? Yes. Do I see it in other settings in my life? Yes. Some level of dysfunction is normal. It is caused by people and people’s reaction to their environments. However, I’ve never seen a company in my career accomplish so much in so little time, regardless of any degree of dysfunction. It’s how we each respond to dysfunction that separates good companies from bad ones. *** It’s a fear driven culture from the top. *** The company is an outcome driven culture. Expectations are very high...... To read the entire response, please click here: https://d3ffer8gq6olw4.cloudfront.net/Glass+Door/Glassdoor+Post+Response+10.01.2020.pdf

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5.0
Jul 3, 2026
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Pros

Best team I worked with. Keep learning new tech.

Cons

Not too much. Company is still not profit.

2.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Smart and talented colleagues with strong problem-solving skills. Opportunity to work on large-scale enterprise applications for Fortune 500 customers across industries such as manufacturing, supply chain, energy, and defense. Exposure to AI/ML-driven business applications and complex data integration challenges. Fast-paced environment with significant ownership and opportunities to contribute across the stack. Employees on platform and infrastructure teams can gain experience with distributed systems, backend services, and core platform development. Competitive compensation and exposure to high-impact customer-facing projects.

Cons

Much of the application development work relies on C3.ai's proprietary Type System and platform abstractions rather than widely adopted industry frameworks. Skills gained in some application-focused roles may not transfer as directly to companies that primarily use Java, Spring Boot, Kubernetes, AWS-native services, or other mainstream technologies. Engineers looking to build expertise in designing scalable systems from scratch may find fewer opportunities, as many platform capabilities are already provided by the underlying framework. Technical growth can vary significantly depending on the team. Platform teams often work with core technologies, while application teams may spend more time configuring and extending existing platform functionality. The learning curve for the internal platform can be steep, and much of that knowledge is specific to the C3.ai ecosystem. Career development and marketability outside the company may depend heavily on the nature of the projects and teams an engineer is assigned to.

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