Last Resort/Temp Job - Service Desk Analyst CAI Employee Review

1.0
Jun 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Very hesitant to even have a pro for the company other than the pay was decent.

Cons

They work you like a dog for $17 hr, barely get breaks, taking back to back calls, even when you're working on a ticket you get thrown into a call by the senior analyst which is pretty ridiculous and can lead to issues if not documented or handled correctly. They don't train the employee enough, you have to mostly research and be on your own yet they say they will hire anyone even without experience which doesn't make sense.

Explore other reviews about CAI

5.0
Mar 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people Good benefits Collaborative teams

Cons

Some weekend work is required

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CAI Response
3mo
We appreciate your time at CAI and thank you for leaving us a review! We are so happy to hear about your positive experience you had with CAI and the insight you provided. We wish you the best on the next step of your career journey!
2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Overtime is available and easy to get after a couple of month

Cons

Organizational structure broken. Passive aggressive leadership.

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