Valuable Experience in Lab Operations and User Support - ITS Consultant CAL State LA Employee Review

5.0
Jun 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Gained valuable experience in IT service management and technical support, significantly improving user satisfaction (95% rating) by resolving over 50 monthly ServiceNow tickets. Developed strong operational efficiency skills by optimizing lab operations and reducing downtime by 30% through swift resolution of numerous hardware, software, and network issues.

Cons

The compensation tends to be minimal, and opportunities for significant career growth or professional development within the role itself are often limited.

Explore other reviews about CAL State LA

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Dope place to work. We be doing good stuff

Cons

I mean the LA traffic and commute

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

- Amazing director and very friendly staff. - Great way to get involved on campus and increase confidence, as well as introducing new students. - Flexible work schedules. - Opportunity to network with other staff members.

Cons

- Must be on time, cannot be late for more than 5 minutes. - Hot weather during the Summer.

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