5.0
Jun 16, 2025
Former employee, more than 1 year
Los Angeles, CA
Recommend
CEO approval
Business Outlook
Pros
Gained valuable experience in IT service management and technical support, significantly improving user satisfaction (95% rating) by resolving over 50 monthly ServiceNow tickets. Developed strong operational efficiency skills by optimizing lab operations and reducing downtime by 30% through swift resolution of numerous hardware, software, and network issues.
Cons
The compensation tends to be minimal, and opportunities for significant career growth or professional development within the role itself are often limited.