Leadership bottlenecks slow progress and create stress - Operations CAQH Employee Review

2.0
Sep 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Fully remote work and opportunities to learn from fast paced environment.

Cons

The workload can be very heavy, with employees often working long hours of 12 or more per day. Decision-making is centralized with the CEO, which sometimes creates delays and impacts the overall quality of products and services. Some processes feel outdated, and meetings are not always productive. The culture reflects more of a large insurance company than the innovative and entrepreneurial image the brand presents. Stress and burnout are common for both employees and managers, and leadership is not always open to critical feedback, especially during times of layoffs.

Explore other reviews about CAQH

5.0
Jun 16, 2025
Recommend
CEO approval
Business Outlook

Pros

not too busy, lots of people to do work and collaborate

Cons

timelines change a lot, ambiguous tasks from leadership

1.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Some hard working people who genuinely care

Cons

CAQH prioritizes off shore help over people located in the United States. Layoffs are frequent to bring in more off shore contractors. 2025 was a waste of money for the organization because the hired off shore contractors failed to push out the new application. ELT was not held accountable. Current push for AI is also going to cost more people jobs. CAQH cares more about hiring management and cheap overseas labor vs actual results.

3
See reviews by: Helpful|Rating|Date|All