Pros
The pay is decent, right now almost everyone in the office is working from home and most people are friendly.
Cons
They are bringing in a call center to “help” from the Philippines. The writing is on the wall if you are willing to read it. Higher ups don’t listen to supervisors, leading to distrust in your immediate management (it comes off as if the employees are no longer be listened to). SOPs are changed daily/weekly and most of the time you aren’t even made aware, but you will be “coached” for screwing up, resulting in point penalties. Enough points and you fail for the month. There is no standard SOP for clients, cbre just rolls over giving the client what they want, which leads to mismanaged accounts, overworked and understaffed departments. You can be expected to deal with dozens of clients (depending where you end up) and have to learn the SOP for each one. The company is so short staffed in areas that I have had coworkers reporting that they are getting calls/texts during their vacation/days off asking them to come in. The head has no idea what the tail does, but has no problem showing up and telling the tail how it’s doing everything wrong. At the end of the year, employees are waiting to find out if they were hit in corporate Russian roulette and their client left, so now they will either be moved to a completely different client and have to learn new SOPs or lose their job. So the feeling of job security is borderline nonexistent for those at the bottom. Their ability to promote decent management is hit or miss, but the probability of a miss is becoming higher. Over all, it’s been extremely depressing watching a great company, that treated their employees well and made you want to go to work (facility source) get bought and chewed up by the monster that is CBRE. CBRE should have never gotten into this type of business because they have no idea how to treat their employees. I’ll probably go down with this Titanic merely because I don’t want to deal with the headache of looking for a decent new work from home job right now, but if they ever force people back in the office, expect a mass exodus to happen. Which is scary, given the company is already hemorrhaging employees.