Huge turnover - Management incompetent - When is this company going to take off their blinders? - Claims Adjuster CCMSI Employee Review

1.0
Jul 23, 2013
Recommend
CEO approval
Business Outlook

Pros

No real benefit to working for this company. Others played while I worked and I got the boot because I was not in any manager's "clique". I personally observed employees regularly performing less than one or two hours of work out of an 8 hr day between personal phone calls, "bathroom breaks" and hour long chats in their areas when not flitzing around the office talking to anyone and everyone, including management. Not a word is said to correct this situation because they are within management's clique. Longevity depends on who you know and suck up to in this company....

Cons

This company regularly places people in management positions that are not qualified. This includes anyone from claims manager on up. Good workers are ousted just because they are not in the "in" crowd. Very pompous attitude that anyone can be replaced and they certainly live up to it. Management is lazy at best with NO assistance offered to the overwhelmed adjuster whatsoever. If you go on vacation, expect to come back to tons of e-mails, mail, voice messages, etc. Urgent things like CPs and Motions are untouched. You finally start dreading taking time off that YOU EARNED. You are reduced to picking the brains of co-workers if there is an issue you need direction on. However, this isn't necessarily a bad thing as the co-workers know more than management. The company heaps a ridiculous amount of claims onto one adjuster (mostly those not in the "clique") and because of this, the quality of work suffers. Yet the management is quick to point the finger and "doesn't understand" why audits are not up to par. You are expected to live and breathe the work. The more personal time you sacrifice to get things done the more it is expected of you....with not even a thanks. A common saying amongst co-workers is "they set you up to fail here". What ever happened to the mentality that if the employee fails, so does the supervisor/management"? You won't find that here....

Explore other reviews about CCMSI

5.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

work from home, easy travel to Client, great Team,

Cons

none at this time that I can think of

avatar
CCMSI Response
2mo
Thank you for the 5‑star review! We truly appreciate you taking the time to share your experience at CCMSI. We’re glad to hear that our work‑from‑home flexibility, opportunities to travel easily to client locations, and strong team environment have made a positive impact on your experience. Supporting collaboration, flexibility, and meaningful client relationships is important to us, and it’s rewarding to know those efforts are felt by our team members. Thank you for being a valued part of the CCMSI team!
3.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

- The remote work option is a plus (If your supervisor decides to let you). - My supervisor is great now, very knowledgeable & helps greatly when it comes to learning the actual job (it is unfortunate that this is not always the case, really hit or miss with supervisors). - Reasonable amount of time off (if you can get it approved and provide good enough explanation of why you need time off).

Cons

- Definitely have some PTSD from the first office location that I worked at due to the micromanagement & constant toxicity from that particular supervisor - Definitely some "Rules are for thee, not for me" type management. - It's nice that benefits are offered, however, the medical benefits refuse to cover almost anything. Considering just getting independent medical insurance at this point.

1
avatar
CCMSI Response
2mo
Thank you for taking the time to share your perspective. Feedback related to leadership and communication is especially important to us, and CCMSI is using this input to inform our ongoing improvement efforts.
See reviews by: Helpful|Rating|Date|All