Pros
Great hours. Work from home, decent benefits
Cons
Not worth the mental and emotional burnout!
Poor communication from management. Your daily tasks will update 5x a day with each new task being the top priority. Then you'll be "talked to" about how to better prioritize your tasks by the same person that kept changing your work flow.
The training is non existent after onboarding and the process/work flow documents they do have are severely out of date and everything is unorganized. Seriously, you'll need about 4 tabs open just to properly work one file. Automation is ruining the billing role and causing issues, and that's going to end up being your fault, even if the file never crosses your workflow because of said automation. And because of automation and your tasks being updated, kpis are hard to hit