Compensation plan out of whack - Account Manager CDW Employee Review

2.0
Mar 24, 2009
Recommend
CEO approval
Business Outlook

Pros

I used to think it was the limitless income potential, but now I have no reason to work for CDW.

Cons

The current culture of moving accounts from account managers with no guarantee of replacement. This causes AM's to have to build a book of business over again. Currently at things are, if you sale a 100k deal at 1% (which is possible given the need to acquire new business and be competitive) you stand to bring home $100. That is 10% of $1000 profit. So what would it take to earn $1000 in commision at this rate? What message does this send to the account managers? Currently, CDW is more focused on generating revenue, and the adders that are there get them their profit, but leaves nothing for the account manager.

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3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

You have the ability to sell full stack solutions, services and software.

Cons

I have worked at CDW for 10yrs and every single year they have changed the comp plan in a way that makes it harder for sellers to make money (constantly moving the goal post). Prior to 2020 CDW had little to no lay offs now it is happening every six months. They say the reasons is to reduce cost and improve efficiencies BUT as a company our sales continue to grow along with the C-levels pockets.

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